AppifyCRM

appifyCRM is an online customer relationship management software (online CRM) that helps access, manage and take care of customers flexibly and effectively

appifyCRM is built on the cloud computing platform (Cloud Computing) so that users can access anytime, anywhere, on any device without installing anything more, providing visual tools for set up dynamic processes according to each customer service.

Key features of appifyCRM:

Manage contact details

Manage and store customer contacts in a consistent manner with detailed notes, documents, emails, phones, event calendars, and more. In addition, each user is authorized to view and update, automate business activities such as auto-reply via email and update contact information.

Manage sales opportunities

Organize and streamline opportunities to focus on the best deals. Manage all interactions with customers such as email, phone calls, internal notes, meetings and quotes. Configure to receive notifications when the opportunity reaches the desired state: win or lose, the status changes .

Customer support

Create and track customer requests / jobs through support tickets with employee performance information and organize according to processing priority. Provides charting system to quickly analyze customer feedback on products / services as well as employee performance. In addition, the system also provides a mechanism to automatically generate support tickets from emails sent to support requests.

Business process management

The tool allows users to define business processes based on the actual operating model of the business. The process will be executed automatically to ensure the work in the business systematically and smoothly.

Automate potential customers

Provides automated mechanism to generate leads from incoming emails. Then, develop a business process to analyze, validate and turn potential customers into potential sales opportunities, as well as plan to win those sales opportunities.

Marketing campaign

Create and effectively track advertising and marketing campaigns to introduce products or attract potential customers. Allows detailed statistics of the participants of the campaign, the number of respondents, the number of opportunities generated, the opportunity revenue won .

Automate sales

With the process automation feature, users can define automatic jobs such as emailing, creating jobs . based on the following conditions: after 5 days from the date a new customer is created or a guest the airline has no activity for 20 days . Automated processes reduce the repetitive tasks that improve the sales staff's performance.

Easy to customize and expand

appifyCRM allows customizing data fields to meet real management needs easily. In addition to the standard data information available in the system, users can add new data information to help manage customer information in the most complete and effective way.