MISA CRM.NET 2008

MISA CRM.NET 2008 Customer Relationship Management Software supports the management and operational processes from marketing, sales to after-sales support. MISA CRM.NET 2008 not only provides answers to timely support business decisions of business leaders, but also is a daily working tool of marketing, sales and customer support consultants. line…

Marketing manager:

Building and managing marketing campaigns

• Organize multi-channel marketing campaign quickly, effectively, reduce costs with modern support tools that are tightly integrated in the system such as: Mail merge, Bulk email, Bulk messaging .
• Automatically create all the necessary tasks for a marketing campaign, from preparing the budget for the campaign, the target audience of the campaign, choosing the marketing method, analyzing the effectiveness of the marketing campaign, .
• Allow all sales team employees to perform all marketing related tasks at the same time.
• The system automatically reports and analyzes the results of the campaign, the revenue generated by the campaign, the investment efficiency of the campaign, . thereby helping to analyze and select the marketing method for the next time. according to create the maximum effect.

Managing and taking care of potential customers

• Track and manage information about potential customers, who can become customers of your business in the future.
• Record all sales promotion activities such as sending letters, emails, phone calls, meetings, . of the business to potential customers.
• The system of reporting statistics of potential customers based on the information acquisition channel, helping businesses know which information channels actually bring more customers to make a reasonable investment .

Sales Manager:

Track and manage customer organizations

• Manage information about all companies, businesses and organizations related to the business such as customers, partners, competitors.
• Classification of customers organized by many different statistical indicators such as by region, by business sector, by type of business, .
• Reports on customers who are trading help managers to know at any time who is dealing with, how long has not been dealing with a specific customer.

Manage contact information

• Manage information about all individuals related to the organization that the business needs to monitor, such as the sales manager or the director of a company.

• Classify contacts according to different statistical indicators such as by region, by the information channel they collect about the business and its products, etc.

Manage sales opportunities

• Manage sales in teams, help sales teams easily share customer data, increase teamwork efficiency.
• Manage all sales opportunities in each sales stage, automatically aggregating statistics showing sales in each period as well as expected future revenue.
• Help managers assess the current and prospective sales of the business, accurately assess the capacity and labor of each salesperson, .

Order management

• Allows tracking, statistics, analysis and aggregation of all sales orders.
• Manage details of order information such as product information, unit price, tax, discount, .
• Allow export orders to .xml, .xls, . and import orders exported from MISA CRM.NET 2008 or import orders from other software such as MISA-SME, .

Contract management

• Manage contract performance from start to finish, automatically reminding each debt you need to make.
• Detailed tracking of revenues and expenditures for each contract.
• Track detailed commissions to each partner for each contract.

After sales management:

• Manage all customer feedback, customer problems or product inquiries.
• Classify after-sales situations according to different statistical indicators such as feedback channels, causes, handling status, .
• Manage the solution corresponding to the situation.

System requirements

1. Hardware requirements

• Computer: Intel Pentium IV compatible 1GHz or higher (2GHz recommended)
• Memory: 512MB RAM or more (1GB recommended)
• Hard disk: 1GB of free disk space or more
• Screen: SVGA video, 1024x768 resolution or better
• CD-ROM speed of 12X or faster
• GSM modem, mobile SIM (if using SMS Service)
• Sound card, speakers (used to watch instructional films)

2. Software requirements

• Operating system: Windows 2003 SP1 / XP SP2 / Vista and above
• Vietnamese percussion: Unicode.