Remote Helpdesk

Remote Helpdesk

Remote Helpdesk is a program that allows you to support customers remotely via PC. As a small program that does not need to be installed, your customers can launch the program from a web server link or from a shortcut on the local file server or even email the program to customers.

Even at 56k download speed, this means you can start the om65t remote control session within 30 seconds after the user downloads the remhelp.exe file and presses the Start button.

Other remote control products charge your customers a monthly fee. Remote Helpdesk only requires a single purchase fee based on the number of support staff.Remote Helpdesk provides true value for online support for a large customer base.

Functions :

• Forward Full 256, 15, 16, 24 or 32 bit screen.
• Optional 256 colors to optimize screen transitions.
• Forward data encryption with advanced 56, 128, 192 or 256 AES (Rijndael) encryption techniques.
• Compress all data transferred.
• Restart the machine remotely.
• Desktop support can also be forwarded to customers.
• File transfer.
• Voice communication between guests and support person.
• Text communication between guest and support person.
• Forward clipboard.
• Arbitrary assigned hotkeys.
• Automatic update of Remote Helpdesk from your own website.
• Macro functions
• Remote system information display.
• Arbitrary IP port
• Full screen mode.
• An optional input device allows the user to specify the need for assistance.
• Support mouse wheel rotation on Microsoft mouse or similar.
• Remote display setting with bitmap allows multilingual support.
• Detect name and IP address.
• Record IP, date and connection time.
• Toggle mouse buttons for left-handed users.
• Control mode / view.
• Compact installer, sever below 430 Kb.
• The remote helpdesk server does not replace any files or modify the registry settings.
• Works on Windows 95, 98, NT, 2000, XP & Vista.
• Only one executable file will give you high reliability.

According to softvnn