Public Folder HelpDesk for Microsoft Outlook

With Public Folder HelpDesk, a group of people can work together through tickets in Outlook. This application is installed in the shared folder, here you will see the list of ticket opening. You just need to click on each row to open each ticket out. Tickets are in HTML format. When you click your mouse over, there will be a variety of drop-down options that help classify tickets and have options describing problems and solutions.

When a ticket is closed, this ticket is stored in the database, so the number of tickets in Outlook is usually small. The opened ticket is stored in both the database and in Outlook, so that all tickets are analyzed in the statistics of PF HelpDesk.

Using the ticket system in Outlook has many utilities:

• Easily convert emails to tickets. Manually by clicking the button, or put all email into a folder automatically converted. Keep all the formats, attachments and photos transferred to the ticket. Email sender information is also entered into the ticket, such as email address, name, phone number.

• Users can send emails from PF HelpDesk. This tool provides a variety of automated email templates, such as when creating a ticket or closing a ticket, you can send answers and messages manually right inside the ticket.

This easy to use Outlook-based tool helps users support customers and track issues. With PF Helpdesk you will never be overwhelmed by receiving too many requests from customers.

Main feature:

• Can be installed in any folder of Outlook .

• Manage mailboxes: automatically or manually convert emails to support tickets, complete the text, images and attachments.

• Easily create and add a ticket to answers to frequently asked questions.

• Get a ticket also from an online document (.xml file).

• Ticket history: Sequence of emails for automatic or manual conversion.

• Open a ticket that is stored in a database and in Access or a database of SQL Server.

• Automatic email notification.

• Create information from Outlook Tasks and Appointments .

• The optimal method for Microsoft Office 2010 32-bit. All buttons of Public Folder HelpDesk are under the Ribbon Home tab

System requirements:

• Microsoft Outlook 2003 and above.

• Microsoft Excel 2003 and above.

• Microsoft Exchange Server (any version)

• Install Windows Scripting Runtime

Pactimza

• Download the PFHelpDeskSetup file in .exe or .zip format (extract the .zip file)

• Create PF HelpDesk directory in any file sharing folder on the server and install the PFHelpDeskSetup.exe file.

• From the client's path to the PF HelpDesk folder, click on the PFHelpDeskSetup file. exe to start the installation.

• Select the new New setting.

• Choose a language .

• The next new step is to install the PF HelpDesk directory.Client Tools is installed implicitly on the computer you are using to install the program.

• Select and create an Outlook folder containing mail for PF HelpDesk.

• Select or create database to save settings and tickets: Access, SQL Server or SQL Azure. Admin / user must first perform this step.

• Before using PF HelpDesk, each person must go to PF HelpDesk folder and launch PFHelpDeskClientTool.exe file to install Client Tool.